CANCELATION – RETURN CONDITIONS

GENERAL:

  1. When you place an order through the website you are using, you are considered to have accepted the preliminary information form and the distance selling agreement presented to you.
  2. Buyers are subject to the provisions of Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product.
  3. The shipping costs, which are the shipment fees for the product, will be paid by the SELLER.
  4. Each purchased product will be delivered to the person and/or organization at the address specified by the buyer within a legal period not exceeding 30 days. If the product is not delivered within this period, buyers may terminate the contract.
  5. The purchased product must be delivered complete and in accordance with the specifications specified in the order, along with documents such as a warranty certificate, user manual, if any.
  6. In case the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days from the date of learning of this situation. The total amount must be refunded to the Buyer within 14 days.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID: 7. If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller’s obligation to deliver the product ends.

TRANSACTIONS MADE WITH UNAUTHORIZED USE OF CREDIT CARDS: 8. If it is determined that the credit card used by the buyer for payment has been unlawfully used by unauthorized persons after the product has been delivered, and if the amount for the sold product is not paid to the seller by the related bank or financial institution, the buyer must return the product to the seller within 3 days at the expense of the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED DUE TO UNFORESEEN REASONS: 9. If unforeseen force majeure reasons occur for the seller and the product cannot be delivered on time, the situation is communicated to the buyer. The buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed. If the buyer cancels the order; if payment has been made in cash, the amount will be refunded in cash within 14 days from the cancellation. If the payment has been made by credit card and is canceled, the product price will be refunded to the bank within 14 days from this cancellation, but it may take 2-3 weeks for the bank to transfer it to the buyer’s account.

OBLIGATION OF THE BUYER TO CHECK THE PRODUCT: 10. The buyer will inspect the product/service subject to the contract before receiving it; damaged and defective goods/services such as dents, breaks, torn packaging will not be received from the shipping company. It is assumed that the delivered goods/services are undamaged and intact. The BUYER must carefully protect the product/service after delivery. If the right of withdrawal will be used, the product/service should not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL: 11. The BUYER can use the right of withdrawal from the contract by rejecting the product without any legal and penal responsibility and without any reason, by notifying the SELLER within 14 days from the delivery date of the purchased product or the person/organization at the address specified.

CONTACT INFORMATION FOR THE SELLER’S WITHDRAWAL NOTIFICATION: COMPANY NAME: Gasia Kuyumculuk Sanayi ve Dış Ticaret Limited Şirketi ADDRESS: Alemdar Mah. Nuruosmaniye Cad. Kardeşler Han No 1/13 Fatih İstanbul EMAIL: [email protected] PHONE: (0212) 219 27 15

DURATION OF THE RIGHT OF WITHDRAWAL: 13. If the product purchased is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be used in service contracts where the service has started with the consumer’s approval before the end of the withdrawal period.

  1. The expenses arising from the use of the right of withdrawal belong to the SELLER.
  2. For the use of the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax, or e-mail within the 14-day period, and the product must not be used within the scope of the “Products for Which the Right of Withdrawal Cannot Be Used” specified in this contract.

CONDITIONS FOR RETURN: 18. The SELLER is obliged to refund the total price and all documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the receipt of the cancellation notice. The SELLER must take back the product within 20 days.

  1. If there is a decrease in the value of the product due to the BUYER’s fault or if it becomes impossible to return the product, the BUYER is obliged to compensate for the damages of the SELLER in proportion to the fault. However, the BUYER is not responsible for changes and deteriorations due to the proper use of the product or service within the right of withdrawal period.
  2. If the campaign limit amount set by the SELLER falls below due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED: 21. Products prepared in line with the BUYER’s requests or clearly for personal needs, underwear, swimsuit bottoms, makeup materials, disposable products, perishable or products that may expire, products that are not suitable for health and hygiene to be returned after the packaging is opened, products that are mixed with other products after delivery and inherently cannot be separated, except for those provided under subscription agreements, periodicals such as newspapers and magazines, electronically instantly performed services or non-material goods delivered instantly to the consumer, and sound or image recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned if the packaging is opened by the BUYER. Also, the right of withdrawal cannot be used for services started with the consumer’s approval before the end of the right of withdrawal period.

  1. For cosmetics and personal care products, underwear products, swimsuits, books, copyable software and programs, DVDs, VCDs, CDs, and tapes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packages must be unopened, untested, undamaged, and unused.

DEFAULT AND LEGAL CONSEQUENCES: 23. If the BUYER defaults on payment transactions made with a credit card, the BUYER acknowledges, declares, and undertakes that they will pay interest within the framework of the credit card agreement between the cardholder bank and will be responsible towards the bank. In this case, the relevant bank may apply to legal remedies; it can demand the expenses and attorney fees from the BUYER and, under any circumstances, the BUYER accepts to compensate for the damages incurred by the SELLER due to the delay in